- Translation for @kevinlukemay: @KingJames is a lot like YaYa Toure and @MiamiHEAT is a lot like @MCFC. Teams buying talent. #
- Anyone who is not taking Facebook seriously needs to read this blog post. Talent Rules http://j.mp/cI6QIC (via @TechCrunch) #
- Perhaps because you may have the 3-5am shift 🙂 RT @wendyperrin: You can access the light tower any time you want! http://yfrog.com/1a6ccoj #
- Too bad they have to stay up all night shining a light while spinning around 🙂 RT @andrewghayes: @wendyperrin Officially. jealous. #
- @wendyperrin Have wanted to stay at East Brother Island Light Station – Enjoy, unplug & don't tweet – we'll wait for the blog post… in reply to wendyperrin #
- @HannahBowling #UnitedBreaksGuitars @bpcares mostly arise in wake of a poorly handled situation. Need prevention #mrktchat in reply to HannahBowling #
- RCL's "Royal Champions" targeted influential bloggers & cruise critic posters and rewarded them http://j.mp/1JVDl8 #mrktchat #
- Key role in managing social media crisis: Already be engaged with community online. Easier if trust already exists #mrktchat #
- The key seems to be 1) Listen – ID issue fast 2) Have process defined, apply to all issues; 3) Respond fast with appropriate voice #mrktchat #
- Take a look at the @jowyang blog post on brands that got punk'd by social media. Most were unanticipated http://j.mp/1JVDl8 #mrktchat #
- @RobertKCole Trickiest social media crisis scenarios aren't physical disasters. More like YouTube video of cook spitting in food #mrktchat in reply to RobertKCole #
- @milenaregos Some brands truggling with social media strategies. Think interns are interim step before committing #mrktchat in reply to milenaregos #
- @Eric_Hoffman Great point. Social media crisis mgmt must consistently mirror both crisis mgmt & social media policies #mrktchat in reply to eric_hoffman #
- Critical step 4 crisis management, social media or otherwise, is to have a plan, periodic drills and trained staff #mrktchat #
- I like this US Air Force social media response graphic. Applies even if there is not a "crisis" http://j.mp/9Lhcch #mrktchat #
- "You can't take something off the Internet – It's like trying to take pee out of a swimming pool" @charleneli & @jbernoff #mrktchat #
- @ggruber66 It will be interesting to see how mobile market share shakes out if iPhone 4's are replacing 3G's. I think Android & Apple grow. in reply to ggruber66 #
- Congrats @nextstop on the @facebook acquisition. Looks like a great pairing. Your UI & their users/data http://j.mp/cKwgBi #
- Wow – @comScore shows @google Android growing smartphone market share from 9% to 13% between Feb & May http://j.mp/aumi2v #
- @wendyperrin Perhaps a better guess – East Brother Light Station. 5 room B&B on an East Bay island visible from 580. Nicer than camping 🙂 in reply to wendyperrin #
- @wendyperrin Camping at Angel Island State Park? It's cold, visible from Golden Gate Bridge & nobody knows about it… #
- Received e-mail touting "new" personalization & content management whitepaper. Dupe of Feb e-mail/download #doh #oops #fail #
- Travel & Leisure's @niloumotamed on @todayshow discussing the World's Best List #TLWorldsBest #
- Manager of this location wins my IgMo award for clueless, customer hostile behavior. TOTAL IDIOT. (@ P.F. Chang's China Bistro) #
- Look Travel Industry, great concept RT @charleneli: Try out ShopTogether with me on Mattel. http://tinyurl.com/2d3bpgm #
- Inspiration to plan a train trip RT @GotSaga World's Most Thrilling Train Trips You don't want to miss http://ht.ly/27QSB #
- Twitter @earlybird takes flight. Time sensitive, twitter-specific offers. Not yet location-specific offers http://j.mp/bFs2Gt #
- Wondering how it does with simpler tasks like the stock market? @SkyGrid: 'Psychic' octopus predicts World Cup outcomes http://bit.ly/blaECK #
- @HappyHotelier If Netherlands wins today's game, will the country be 1 step closer to changing its flag to orange? Go #NED #
- I just unlocked the "School Night" badge on @foursquare! http://4sq.com/beqI5i #
- @Grayum_ian Not sure. Seemed @wendyperrin benefitted from @PhoCusWright conf, want to see if reverse applies. Good #tbex content this year in reply to Grayum_ian #
- Ruh Roh… 38% of credit card hacking cases last year involved hotel industry http://nyti.ms/9Ojlps (via @nytimestravel) #
- Me too – a high ten? RT @donnadeau: Yes! RT @gapyearescape: Just bought my #tbex11 ticket. Can I get a virtual high five? #
My Twitter Digest for the Past Week 2010-07-12
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About the Author: Robert Cole
Robert Cole is the founder of RockCheetah, a hotel marketing strategy and travel technology consulting practice. He also authors the Views from a Corner Suite Blog and publishes the Travel Quote of the Day. Robert speaks regularly at major travel industry conferences, authors articles for leading travel industry publications, advises travel-related startups and the equity investment community. He is an evangelist for the global travel industry.
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