Views from a Corner Suite

Hotel Industry Survey – How to Align Business and Technology Priorities?

By Robert Cole|2019-01-05T19:19:43-05:00April 13th, 2011|Hotel, Views from a Corner Suite|

After radically cutting costs and deferring projects to survive the recession hotel groups are relying on technology to help them maintain operational efficiencies and keep costs low as business volumes return to normal. This hotel industry survey asks for the top business and information technology priorities, plus how any gaps will be bridged over the next 36 months.

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Tnooz Human Rights Abuse Inspires S.P.A.W.N. Movement – Free the Nodes!

By Robert Cole|2019-01-05T19:19:43-05:00April 1st, 2011|Humor, Views from a Corner Suite|

Editor Kevin May controls every aspect of the lives of his Tnooz Nodes. Shocked by the degrading and dehumanizing treatment at the hands of their leader, an international coalition of volunteers is organizing global Node interventions and rescues. Operating under the banner S.P.A.W.N. (Society for the Prevention of Abject Wickedness toward Nodes.)

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Mobile Marketing Best Practices – HSMAI Resort Special Interest Group

By Robert Cole|2019-01-05T19:19:44-05:00February 2nd, 2011|Mobile, Views from a Corner Suite|

Presentation at Hospitality Sales and Marketing Association International (HSMAI) Resort Best Practices Meeting by Robert Cole of RockCheetah. Key areas covered include the current mobile landscape, why mobile dramatically changes the playing field and how the splinternet introduces deployment and measurement challenges. Traveler Engagement must be considered before technology decisions can be made. Future implications are simply described as changing Anytime/Anywhere to Everytime/Everywhere.

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2010 Unsuspecting Travel Hero and Travel Zero Awards

By Robert Cole|2019-01-05T19:19:44-05:00January 19th, 2011|Awards, Views from a Corner Suite|

Enterprise Rent-a-Car's Seattle location received the 2010 Unsuspecting Travel Hero Award for providing a completely unexpected, pleasant, efficient and highly personalized experience with the typically mundane task of picking up an off-airport rental car. In a year highlighted by stays in luxury hotels, flying first class and endless discussions of how travel experiences can be improved, it is obvious that great service delivery and exceeding customer expectations still reigns supreme. Recognized for undermining its fundamental brand promise by gutting its hotel ratings policy, Hotwire received the 2010 Unsuspecting Travel Zero Award. Hotwire's new hotel ratings criteria not only replaces formerly clear and detailed descriptions with ambiguous and nonsensical drivel, but creates loopholes for the company to sneak lower quality hotels into higher categories. Hotwire's leaders should be ashamed of confusing what they apparently thought was cleverness with outright customer hostility.

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Five Year US Hotel Occupancy – Average Rate – RevPAR Comparison

By Robert Cole|2019-01-05T19:19:45-05:00January 7th, 2011|Hotel, Views from a Corner Suite|

The US hotel industry is recovering but still has considerable territory to cover before regaining the profitability seen in 2007 & 2008. To offer a more complete picture of the US hotel industry as a whole over the past five years, below are full year-over-year comparisons of the three bellwether metrics for the global hotel industry: Occupancy Percentage (Occ), Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR.) Additionally, a linear presentation of the same data is provided to more clearly illustrate the trends over time. Finally, the peaks and valleys for each metric are provided. This information clearly depicts the US hotel industry as showing marginal improvement over the depths of the recession in 2009, but far from nearing the heady performance of 2007 & 2008.

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Recommendations: Best Things To Do in St. Thomas, US Virgin Islands?

By Robert Cole|2019-01-05T19:19:45-05:00December 29th, 2010|Travel Planning, Views from a Corner Suite|

St. Thomas can be very busy - especially with cruise ships in port, but areas like Buck Island in St. John or Coki Beach can make you forget about the crowds quickly. We are looking for recommendations to enjoy our day in St. Thomas, US Virgin Islands to the fullest. Dominica is the seventh port on our Southern Caribbean cruise on the Celebrity Millennium.

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Recommendations: Best Things To Do in Roseau, Dominica?

By Robert Cole|2019-01-05T19:19:45-05:00December 28th, 2010|Travel Planning, Views from a Corner Suite|

Ecotourism is the focal point of Dominica tourism, ranging from the ability to watch Sperm Whales not far off shore to rappelling down canyon waterfalls in its rainforests. We are looking for recommendations to enjoy our day in Roseau, Dominica to the fullest. Dominica is the seventh port on our Southern Caribbean cruise on the Celebrity Millennium.

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Recommendations: Best Things To Do in Scarborough, Tobago?

By Robert Cole|2019-01-05T19:19:46-05:00December 27th, 2010|Travel Planning, Views from a Corner Suite|

Lying just north of the Venezuela coast, Tobago is the lesser known of its sister country Trinidad. Going to destinations where others have not been We are looking for recommendations to enjoy our day in St. George's, Grenada to the fullest. Grenada is the sixth port on our Southern Caribbean cruise on the Celebrity Millennium.

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Recommendations: Best Things To Do in Saint George’s, Grenada?

By Robert Cole|2019-01-05T19:19:46-05:00December 26th, 2010|Travel Planning, Views from a Corner Suite|

While this year's trip to Grenada may result in a relaxing trip to a secluded beach, we highly recommend Mandoo's island tour for a fun an informative day. We are looking for recommendations to enjoy our day in St. George's, Grenada to the fullest. Grenada is the fifth port on our Southern Caribbean cruise on the Celebrity Millennium.

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Recommendations: Best Things To Do in Bridgetown, Barbados?

By Robert Cole|2019-01-05T19:19:46-05:00December 25th, 2010|Travel Planning, Views from a Corner Suite|

Barbados is a large island with a wide variety of activities to choose from. Golf at Sandy Lane, Andromeda Gardens, surfing lessons with Zed, or even a British Airways Concorde. We are looking for recommendations to enjoy our day in Bridgetown, Barbados to the fullest. Barbados is the third port on our Southern Caribbean cruise on the Celebrity Millennium.

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